OW! Service is about doing things faster, more accurately and more efficiently than ever before. We're so confident in our ability to deliver WOW! service that if we fail to perform as promised, we'll return a portion of our fees to you. But don't expect that to happen often, because we're committed to meeting every one of our performance standards, including:
   Fast claim turnaround

85% of clean claims are processed within 10 business days of receipt.
   Accurate payments

99% of claims are paid accurately the first time while statistical accuracy is maintained at 98% or better.
   Quick ID card turnaround

New ID cards are mailed within 5 days of request or we will overnight them for free. ID card requests placed online are mailed the next business day.
   One-on-one service

You will receive personalized service from a dedicated, assigned account team, including your own account specialist, sales representative, client services representative and claims analyst.

In addition to our guaranteed service, we're committed to responding promptly to member calls. We answer 85% of calls within 60 seconds of the member entering the queue.


We empower you and your employees with self-service features.
Our self-service feature is another way we make you say WOW! at America's Choice. Through our comprehensive web site, you and your employees have instant, real-time access to all the benefits information you need, when you need it. In this paper-free environment, you can check the status of a claim, view an Explanation of Benefits, lookup a provider or generate a real-time report.

There's no paperwork, no waiting and no costly administrative burden. In fact, a Human Resources Self-Service Survey conducted by The Hunter Group showed that the ability to view a benefits profile on a corporate intranet reduced costs by 92%, and the ability to access a policy handbook online reduced costs by 75%. Participants in the study also achieved 100% return on investment (ROI) within 12 to 18 months. Because our service is competitively priced with other carriers, you can expect a similar return.